Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We do not charge transportation costs, all transportation costs are borne by our company

How long will delivery take?

Normally it takes 15 ~ 38 days to United States and Europe, 20 ~ 60 days to other countries.we are currently working on reducing our shipping times and hopefully get faster shipping times in the future.

Covid-19 has had a great impact on delivery times.

I ordered 2+ items, Will my items be sent in one package?

Because we’ve partnered with multiple manufacturers and different designers, items may ship separately for no additional cost.  You will receive tracking information for each item after it has shipped. If your items ship separately, some items may arrive before others. Do not worry, your items are on their way!

Which payment methods are accepted in the Online Shop?

We currently accept international payment methods, such as PayPal, Visa, MasterCard, American Express, Credit Card (Stripe).

Is my payment information secure?

Our store is built on a secure platform. Payments are processed on the state of the art technology to keep your information safe. Your security is our #1 priority, so we take it a step further.  We have partnered with TrustedSite-McAfee Security to give every customer identity theft protection when they purchase on our site. You can shop safely on our site knowing you are protected.

Do you offer a refund/exchange if I don’t like the product?

We hope you are happy with your purchase from, if for whatever reason you are unhappy or need to return items we are more than happy to offer refunds/exchanges for selected reasons outlined in this policy.

Returns Policy
To return any items please ensure you do the following:

We will accept returns on items up to 28 days from receiving items, if the items are damaged, faulty, or not to a satisfactory standard.
In order to process this, you will be required to provide us with photos demonstrating the issue with the item.

All items must be returned in an unused condition and in their original packaging please note that anything returned to us in an unsaleable condition will not be eligible for refund/exchange.

Please do not send the order back to us without obtaining the return address as we may be unable to accommodate you in this scenario. Some of our warehouse facilities are unable to accept returns.

So it is vital you, please email our customer service first to let us know about the reason for the return.


Refunds can take up to 16 working days to be processed but usually are the same day once we receive your return, we will let you know via email once we have received your return and that the refund has been processed. All refunds will be processed using the original payment method.


If you would like to exchange an item for something else on our store you will need to return the items with 28 days, once we have received your items you will be notified via email and your exchange will be shipped out.

Send us an email